Power in Community
Please review our code of conduct and service level agreement below.
We are WorkTripp.
Our vision is to help all teams enjoy sustainable working culture. We aim to be an indispensable part of the working environment, creating a natural home to support offsite and back-at-desk self-development fit for the new world of work. But that's where you come in.
We know there are many incredible people out there working on this vision, to make work more enjoyable and productive. Our aim is to bring this amazing community together, so collectively we can make a bigger difference. We know how important cultural fit is between customer and client, so our whole model is built on connecting you direct with customers, to agree a scope of work and proposed fee. We take 10% of this agreed proposal fee.
Our vision is to help all teams enjoy sustainable working culture. We aim to be an indispensable part of the working environment, creating a natural home to support offsite and back-at-desk self-development fit for the new world of work. But that's where you come in.
We know there are many incredible people out there working on this vision, to make work more enjoyable and productive. Our aim is to bring this amazing community together, so collectively we can make a bigger difference. We know how important cultural fit is between customer and client, so our whole model is built on connecting you direct with customers, to agree a scope of work and proposed fee. We take 10% of this agreed proposal fee.
Our strength is in community, so we have a few ways we agree to work together to make the experience as transformational as possible. Please make sure you check out the below.
Our Code of Conduct
Ethical, human-centred, relevant and dependable
- As part of our talent-nurturing community, you must be driven to help all teams and individuals reach their true potential and have as much fun as possible along the way.
- You must be reliable, responsive, and trustworthy in all communication and actions.
- You understand that the value of the community depends on everyone bringing exceptional quality and care to what they do.
- Certified Coaches adhere to the ICF standards, and all of the WorkTripp community, as trusted advisors, treat all received information as private and confidential.
- All providers adhere to GDPR when handling customer data and communicating virtually.
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Our Service Level Agreement
Working together to create a quality experience for all
‣ Your listing must include complete and accurate information about your service, an indicative price to start discussions, and any other critical information customers should know about.
‣ You are responsible for keeping your listing information up-to-date and accurate at all times. Please block any absolute no-no dates in your calendar.
‣ Any listed credentials or testimonials must be truthfully sourced. You must obtain appropriate insurance for your Supplier Services and carefully review policy terms and conditions like coverage details and exclusions so that you are appropriately covered.
‣ On WorkTripp you can add more than one listing. For example, one listing as a facilitator and one listing as a coach.
‣ Once you have made an account and added your pay-out details, if you are short of time to create the listing please ask us and we can go in and create your listing for you.
‣ Please ensure that any images you upload to WorkTripp are cleared to be used in our marketing.
Consistently neglected listings will be taken down by WorkTripp if they are not updated. All listings on WorkTripp are reviewed and approved by WorkTripp before being published.
‣ You are responsible for keeping your listing information up-to-date and accurate at all times. Please block any absolute no-no dates in your calendar.
‣ Any listed credentials or testimonials must be truthfully sourced. You must obtain appropriate insurance for your Supplier Services and carefully review policy terms and conditions like coverage details and exclusions so that you are appropriately covered.
‣ On WorkTripp you can add more than one listing. For example, one listing as a facilitator and one listing as a coach.
‣ Once you have made an account and added your pay-out details, if you are short of time to create the listing please ask us and we can go in and create your listing for you.
‣ Please ensure that any images you upload to WorkTripp are cleared to be used in our marketing.
Consistently neglected listings will be taken down by WorkTripp if they are not updated. All listings on WorkTripp are reviewed and approved by WorkTripp before being published.
‣ Customers can save and start enquiries with up to five suppliers in each category (coach, facilitator, speaker; venue and experience). This limits a “scattergun” approach and improves the quality of enquiries and bookings.
‣ We recognise the importance of cultural fit, so we encourage that our listing community chat with customers, define a scope, set a proposal price, and when happy secure this price and booking. This allows customers and suppliers to cook up the usual bespoke amazingness together that is required. If customers want to abandon one potential conversation they can cancel, and then add a new supplier into a live conversation.
‣ For WorkTripp to add value to our community, we expect suppliers to reply to customer queries within half a working day. These live chats are viewable to WorkTripp for the purpose of customer support; a standard feature on ShareTribe Flex upon which WorkTripp is built.
‣ We curate suppliers based on alignment with the WorkTripp values and we ask that you embrace these values when communicating with customers via WorkTripp. Our aim at WorkTripp is to provide you with long-term value with relevant customers. If we recognise indicative patterns that you are connecting with customers and then taking them off the platform we will set up a call and reserve the right to ask you to leave the WorkTripp community. Ideally, you’ll see an improvement in discoverability, positioning and insights when working with WorkTripp so that never happens! We don’t like breakups.
‣ We ask that no commercial messaging be sent to customers outside of the remit of the WorkTripp offsite.
‣ We recognise the importance of cultural fit, so we encourage that our listing community chat with customers, define a scope, set a proposal price, and when happy secure this price and booking. This allows customers and suppliers to cook up the usual bespoke amazingness together that is required. If customers want to abandon one potential conversation they can cancel, and then add a new supplier into a live conversation.
‣ For WorkTripp to add value to our community, we expect suppliers to reply to customer queries within half a working day. These live chats are viewable to WorkTripp for the purpose of customer support; a standard feature on ShareTribe Flex upon which WorkTripp is built.
‣ We curate suppliers based on alignment with the WorkTripp values and we ask that you embrace these values when communicating with customers via WorkTripp. Our aim at WorkTripp is to provide you with long-term value with relevant customers. If we recognise indicative patterns that you are connecting with customers and then taking them off the platform we will set up a call and reserve the right to ask you to leave the WorkTripp community. Ideally, you’ll see an improvement in discoverability, positioning and insights when working with WorkTripp so that never happens! We don’t like breakups.
‣ We ask that no commercial messaging be sent to customers outside of the remit of the WorkTripp offsite.
‣ When creating a listing, you will set an indicative fee ie. a day rate. This isn’t binding and it helps customers understand the pricing range. When you receive an enquiry, you can determine the scope of service with your customer, and then propose an actual price. You can also decide to decline an enquiry.
‣ Once a proposal is accepted, your status will change to ‘booking secured’ for that customer and the customer's credit card is pre-authorised for that amount via our payment gateway partner Stripe. We take 10% of that amount on the day of the WorkTripp.
‣ All relevant goal-setting, venue and supplier information will be aggregated and shared to all service providers and customer teams to allow parity of access to information and to understand the needs, timings, scope and expectations of customers.
‣ Coaches and facilitators booked on WorkTripp should factor in the time of x2 follow-up accountability audio recordings into their costings, within 1 month and 2 months after the WorkTripp has taken place. We build these as part of our offer to help teams get the maximum value out of their momentum building at their WorkTripps.
‣ Coaches and facilitators booked on WorkTripp should factor in the creation of a one-pager capturing the main ideas that came through from the WorkTripp for sharing with the customer.
‣ Please note: WorkTripp does not create offsite design or full programming as a standard offer. Our value-add is in connecting relevant suppliers and customers, aiding goal-setting, and providing insights and recommendations.
‣ Once a proposal is accepted, your status will change to ‘booking secured’ for that customer and the customer's credit card is pre-authorised for that amount via our payment gateway partner Stripe. We take 10% of that amount on the day of the WorkTripp.
‣ All relevant goal-setting, venue and supplier information will be aggregated and shared to all service providers and customer teams to allow parity of access to information and to understand the needs, timings, scope and expectations of customers.
‣ Coaches and facilitators booked on WorkTripp should factor in the time of x2 follow-up accountability audio recordings into their costings, within 1 month and 2 months after the WorkTripp has taken place. We build these as part of our offer to help teams get the maximum value out of their momentum building at their WorkTripps.
‣ Coaches and facilitators booked on WorkTripp should factor in the creation of a one-pager capturing the main ideas that came through from the WorkTripp for sharing with the customer.
‣ Please note: WorkTripp does not create offsite design or full programming as a standard offer. Our value-add is in connecting relevant suppliers and customers, aiding goal-setting, and providing insights and recommendations.
‣ A recent Fan and Fuel survey showed that 92% of consumers would hesitate to buy a product with no reviews. Reviews are really important to WorkTripp, and help to build the trust that is really important to our whole community.
‣ We will invite all customers to review our suppliers and review WorkTripp. We will endeavour to support the improvement of listings within WorkTripp, but may have to remove consistently poorly rated listings if there is no improvement.
‣ Queries on reviews approach can be sent to hello@worktripp.com
‣ We will invite all customers to review our suppliers and review WorkTripp. We will endeavour to support the improvement of listings within WorkTripp, but may have to remove consistently poorly rated listings if there is no improvement.
‣ Queries on reviews approach can be sent to hello@worktripp.com
‣ We ask you to block out absolute no-go’s in your calendar, but otherwise, dates are negotiated and secured via chat.
‣ In future versions of WorkTripp, we will be synching cals with venues and experiences to make this as easy as possible for you.
‣ By adding your listing to WorkTripp, you are agreeing to being open to travel for offsites if you are a coach, facilitator, or speaker. If you are only available for online or 1:1 you should select this accordingly in your listing criteria.
‣ In future versions of WorkTripp, we will be synching cals with venues and experiences to make this as easy as possible for you.
‣ By adding your listing to WorkTripp, you are agreeing to being open to travel for offsites if you are a coach, facilitator, or speaker. If you are only available for online or 1:1 you should select this accordingly in your listing criteria.
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How do we define certified coaches and domain experts?
We know definitions vary; these are the criteria we use to verify listings on WorkTripp
- Certified Coach: To be listed as a certified coach, suppliers must add a current ICF, EMCC, ILM, ACC or equivalent accreditation to their profile as a URL link. eg. Credly.
- Domain specialist coach, facilitator, speaker: To be listed as a domain specialist coach, facilitator, or inspiring speaker, suppliers must list previous proven specialist success, perspective, and network in their field.
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WorkTripp Vision, Mission, and Values
Our Vision is to help all teams, from high-growth startups to well-established corporates, to get together, enjoy work and be productive.
Our Mission is to supercharge team culture and exceptional performance.
Our Values are...
Our Mission is to supercharge team culture and exceptional performance.
Our Values are...
- Playful: people do their best, most creative work when they can be themselves and have fun.
- Positive: we nurture a sense of awe in the world, and about what we can achieve together.
- Ambitious: we want to create the biggest possible impact towards our vision.
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Sustainability Policy
We believe in sustainable working culture, and sustainable ways to get there
‣ WorkTripp is focused on being a force for good in the world and as such we see the ecological and climate emergency as something that ought to be considered through every business decision we make.
‣ We have set out our approach to tackling the climate emergency through our own operations and strategy in each area of our business.
Our own operations:
WorkTripp is an agile company that currently has a very low direct scope 1 & 2 carbon emissions, however, we will continue to measure and monitor our carbon emissions as the business grows, looking to eliminate all carbon emissions possible and offset where emissions remain. We are committed to:
WorkTripp is an online marketplace, so highlighting sustainability through our marketplace helps to promote the most sustainable locations, experiences and suppliers and helps you find the WorkTripp that most strongly aligns with your values. We will vet our supply chain to ensure that we are working with companies, locations and people who are committed to sustainability.
‣ We have set out our approach to tackling the climate emergency through our own operations and strategy in each area of our business.
Our own operations:
WorkTripp is an agile company that currently has a very low direct scope 1 & 2 carbon emissions, however, we will continue to measure and monitor our carbon emissions as the business grows, looking to eliminate all carbon emissions possible and offset where emissions remain. We are committed to:
- Purchase all energy through a green energy supplier
- Generate renewable energy on-site (through solar PV)
- Minimise energy usage on-site
- Drive sustainability through the supply chain
WorkTripp is an online marketplace, so highlighting sustainability through our marketplace helps to promote the most sustainable locations, experiences and suppliers and helps you find the WorkTripp that most strongly aligns with your values. We will vet our supply chain to ensure that we are working with companies, locations and people who are committed to sustainability.
- Highlighting sustainability credentials on WorkTripp marketplace
- Working with suppliers with strong sustainability credentials
- Choosing locations that connect you and your WorkTripp with nature
- Sustainability and net zero strategy facilitators on WorkTripp
