Terms of service

Our vision is to help all teams enjoy sustainable working culture. We aim to be an indispensable part of the working environment, creating a natural home to support offsite and back-at-desk team development fit for the new world of work.

Here’s how we work together to achieve that.

Please review our code of conduct and terms of service below

Code of conduct

Our strength is in community, so we have a few ways we agree to work together to make the experience as transformational as possible.

  • We are driven to help all teams and individuals reach their true potential and have as much fun as possible along the way.

  • We are reliable, responsive, and trustworthy in all communication and actions.

  • We understand that the value of the community depends on everyone bringing exceptional quality and care to what they do.

  • We do not tolerate harassment. This includes offensive verbal comments, intimidation, inappropriate physical contact and unwanted sexual or romantic attention.

  • Certified Coaches adhere to the ICF standards, and the whole WorkTripp supplier community, as trusted advisors, treat all received information as private and confidential.

  • All suppliers adhere to GDPR when handling customer data and communicating virtually.

Terms of service

Our aim is to bring this amazing community together, to create a quality experience for all. We know how important cultural fit is between team and host, so our whole model is built on carefully curating and connecting customers and suppliers directly, to agree a scope of work and fee.

We charge 10% commission on this agreed fee, which is half the industry standard - saving you money.

Not only that, we estimate we save you £10k worth of business hours spent by identifying you team-relevant and time-relevant recommendations. Not to mention the focus on ROI for your team and business.

Links to our terms of service:

FAQs for customers

  • ‣ In order to use WorkTripp you need to create a user profile. This provides an overview of the company you are booking on behalf of.

  • ‣ When you use WorkTripp, you can either browse whole team offsites, or by venue, experience, coach, facilitator, or inspiring speakers. You can filter by specialism, cost, destination etc. You can favourite suppliers and then communicate with up to 5 per category. If you wish to add more listings to your shortlist, please delete an existing listing to do so. This stops you from getting overwhelmed with too many live enquiries. You can expect suppliers to get back to you within half a day.

    ‣ We curate suppliers based on alignment with the WorkTripp values. If you have any poor experiences please contact us at hello@worktripp.com. We put in a great deal of effort into building the WorkTripp community to offer added value to all. If we notice a continual pattern of in-platform communication drop-off and suspect disintermediation of supplier and customer we reserve the right to ask suppliers and/or customers to leave the platform.

    ‣ We are aware that bringing a facilitator, coach and inspiring speaker to your offsite requires a personal connection. As such, we enable 30-minute discovery call with favourited facilitators, coaches and inspiring speakers. If you do not want to proceed with that facilitator, coach or speaker, you can go back to search.

    ‣ If you do want to proceed with that facilitator, coach or speaker you can book and you card will be pre-authorised and payment held with our third party payment gateway provider, Stripe. We ask that no commercial messaging is sent to customers outside of the remit of the WorkTripp offsite. If you experience anything of this kind please do contact us.

  • ‣ We understand that events evolve and change over time, people get added, or new facilitators or services may need to be brought in. As such, we allow in-platform communication with suppliers once you have selected their services.

    ‣ All relevant goal setting, venue and supplier information will be aggregated and shared to all service providers to allow parity of access to information and to understand the needs, timings, scope and expectations of you as customer. You can edit what you share.

    ‣ Once an agreed service and price has been set, this is transparent and communicable to suppliers, customers and WorkTripp. As part of our efficacy programme, we send a survey to you as clients to gain insights into goals and impact to improve our service and your experience.

  • ‣ A recent Fan and Fuel survey showed that 92% of consumers would hesitate to buy a product with no reviews. Reviews are really important to WorkTripp, and help to build the trust that is really important to our whole community.

    ‣ We will invite customers to review our suppliers and WorkTripp. We will endeavour to support the improvement of listings within WorkTripp, but may have to remove consistently poorly rated listings if there is no improvement.

    ‣ Queries on reviews approach can be sent to hello@worktripp.com.

  • ‣ Dates are negotiated and secured via direct message on the WorkTripp platform.

    ‣ When you send a message to a supplier, their phone number is released to you to speak directly.

  • Cancellations

    ‣ When you accept a proposal on WorkTripp the funds are pre-authorised via the card details provided and held by our payment gateway provider, Stripe. The money is held by a third party and remitted in line with our standard payment terms:

    • 50% deposit taken at the time of booking.

    • 50% balance taken 28 days before the WorkTripp start date.

    ‣ The standard WorkTripp cancellation policy is as follows:

    • For cancellations up to 28 days before the WorkTripp start date: 50% payment of the full price.

    • For cancellations within 28 days of the WorkTripp start date: 100% payment of the full price.

    Refunds

    Please find details of our refund policy in the terms of service linked above.

    Suppliers and customers agree to the standard Supplier Service Terms unless agreed in writing otherwise.

Commitment to people and planet

We believe in sustainable working culture, and sustainable ways to get there.

WorkTripp is focused on being a force for good in the world and we see the ecological and climate emergency as something that ought to be considered through every business decision we make.

As part of our commitment to people and planet, we created the WorkTripp Charter which sets out how we - and every supplier in our community - commits to improving their business operations.

WorkTripp Charter commitment to people and planet

Our own operations

WorkTripp is an agile company that currently has a very low direct scope 1 & 2 carbon emissions, however, we will continue to measure and monitor our carbon emissions as the business grows, looking to eliminate all carbon emissions possible and offset where emissions remain.

WorkTripp has certified B Corp Pending status, committed to positively impacting all stakeholders – workers, communities, customers, and our planet.