Terms of service

Our vision is to help all teams enjoy sustainable working culture. We aim to be an indispensable part of the working environment, creating a natural home to support offsite and back-at-desk team development fit for the new world of work.

And that's where you come in.

Please review our code of conduct and terms of service below.

Code of conduct

Our strength is in community, so we have a few ways we agree to work together to make the experience as transformational as possible.

  • As part of our talent-nurturing community, you must be driven to help all teams and individuals reach their true potential and have as much fun as possible along the way.

  • You must be reliable, responsive, and trustworthy in all communication and actions.

  • You understand that the value of the community depends on everyone bringing exceptional quality and care to what they do.

  • Harassment is not tolerated. This includes offensive verbal comments, intimidation, inappropriate physical contact and unwanted sexual or romantic attention.

  • Certified Coaches adhere to the ICF standards, and the whole WorkTripp supplier community, as trusted advisors, treat all received information as private and confidential.

  • All suppliers adhere to GDPR when handling customer data and communicating virtually.

Terms of service

Our aim is to bring this amazing community together, to create a quality experience for all. We know how important cultural fit is between team and host, so our whole model is built on connecting customers and suppliers directly, to agree a scope of work and fee.

We take 10% commission on this agreed fee.

Links to our terms of service:

FAQs for suppliers

  • ‣ Your listing must include complete and accurate information about your service, an indicative price to start discussions, and any other critical information clients should know about.

    ‣ You are responsible for keeping your listing information up-to-date and accurate at all times.

    ‣ Any listed credentials or testimonials must be truthfully sourced. You must obtain appropriate insurance for your Supplier Services and carefully review policy terms and conditions like coverage details and exclusions so that you are appropriately covered.

    ‣ On WorkTripp you can add more than one listing. For example, one listing as a facilitator and one listing as a coach.

    ‣ Please ensure that any images you upload to WorkTripp are cleared to be used in our marketing.

    Consistently neglected listings will be taken down by WorkTripp if they are not updated. All listings on WorkTripp are reviewed and approved by WorkTripp before being published.

  • ‣ Customers can save and start enquiries with up to five suppliers in each category (coach, facilitator, speaker; venue and experience). This limits a “scattergun” approach and improves the quality of enquiries and bookings.

    ‣ We recognise the importance of cultural fit, so we encourage that our listing community to message customers directly, define a scope, set a proposal price, and when happy secure this price and booking. This allows customers and suppliers to cook up the usual bespoke amazingness together that is required. If customers want to abandon one potential conversation they can cancel, and then add a new supplier into a live conversation.

    ‣ For WorkTripp to add value to our community, we expect suppliers to reply to customer queries within half a working day. These messages are viewable to WorkTripp for the purpose of customer support; a standard feature on ShareTribe Flex upon which WorkTripp is built.

    ‣ We curate suppliers based on alignment with the WorkTripp values and we ask that you embrace these values when communicating with customers via WorkTripp. Our aim at WorkTripp is to provide you with long-term value with relevant customers. If we recognise indicative patterns that you are connecting with clients and then taking them off the platform we will set up a call and reserve the right to ask you to leave the WorkTripp community. Ideally, you’ll see an improvement in discoverability, positioning and insights when working with WorkTripp so that never happens! We don’t like breakups.

    ‣ We ask that no commercial messaging be sent to customers outside of the remit of the WorkTripp offsite.

  • ‣ When creating a listing, you will set an indicative fee ie. per person rate. This isn’t binding and it helps customers understand the pricing range. When you receive an enquiry, you can determine the scope of service with the customer, and then submit a quote. You can also decide to decline an enquiry.

    ‣ Once a quote is accepted, your status will change to ‘booking secured’ for that customer and the customer’s credit card is pre-authorised for the full amount via our payment gateway partner Stripe. You will receive a deposit payment on the day of booking, and the remainder when the balance is due. We take commission of 10% + VAT of each payment.

    ‣ All relevant goal-setting, venue and supplier information will be aggregated and shared to all service providers to allow parity of access to information and to understand the needs, timings, scope and expectations of customers.

    ‣ Coaches and facilitators booked on WorkTripp should factor in the creation of a one-pager and 30 minute accountability session with the offsite organiser capturing the main ideas that came through from the WorkTripp for sharing with the customer.

    ‣ Please note: WorkTripp does not create offsite design or full programming as a standard offer. Our value-add is in connecting relevant suppliers and customers, aiding goal-setting, and providing insights and recommendations.

  • ‣ A recent Fan and Fuel survey showed that 92% of consumers would hesitate to buy a product with no reviews. Reviews are really important to WorkTripp, and help to build the trust that is really important to our whole community.

    ‣ We will invite customers to review suppliers and WorkTripp. We will endeavour to support the improvement of listings within WorkTripp, but may have to remove consistently poorly rated listings if there is no improvement.

    ‣ Queries on reviews approach can be sent to hello@worktripp.com

  • ‣ Dates are negotiated and secured via messaging.

    ‣ When a customer sends you a message, your phone number is released to them to speak directly.

    ‣ By adding your listing to WorkTripp, you are agreeing to being open to travel for offsites if you are a coach, facilitator, or speaker. If you are only available for online or 1:1 you should select this accordingly in your listing criteria.

  • Cancellations

    ‣ When a customer accepts your proposal on WorkTripp the funds are pre-authorised via the card details provided and held by our payment gateway provider, Stripe. The money is held by a third party and remitted in line with our standard payment terms:

    • 50% deposit taken at the time of booking.

    • 50% balance taken 28 days before the WorkTripp start date.

    We know how important it is for our marketplace community to know that they will be covered in the instance that a customer pulls out last-minute.

    ‣ The standard WorkTripp cancellation policy is as follows:

    • For cancellations up to 28 days before the WorkTripp start date: 50% payment of the full price.

    • For cancellations within 28 days of the WorkTripp start date: 100% payment of the full price.

    Refunds

    Please find details of our refund policy in the terms of service linked above.

    Suppliers and customers agree to the standard Supplier Service Terms unless agreed in writing otherwise.